Web9 de dez. de 2024 · This blog was published on 09 December 2024. At a glance: The FCA promised a paradigm shifting set of proposals and it has delivered on this. The Consumer Duty (the Duty) has far-reaching implications for firms’ treatment of consumers and will require firms to consider almost every aspect of the firm-consumer relationship. Web25 de mai. de 2024 · A McKinsey Returns Management Survey 2 conducted just prior to the COVID-19 pandemic noted a 25 percent return rate for apparel on e-commerce channels, compared to 20 percent overall. And with the sector’s e-commerce growing about 35 percent in 2024, its returns are at an all-time high.
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The FCA’s New Consumer Duty: key issues and actions for firms
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